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Customer Relations

Our staff considers it a calling to provide the best possible care, safety, comfort and satisfaction. We strive to offer access to leading healthcare and the peace of mind that comes form that experience. 

Your Opinion Counts

We regularly measure patient satisfaction and compare it to other hospitals and national standards as we continue to make improvements. After your discharge from the hospital, you may receive a phone call survey regarding your stay and experience at SJRMC. Please share your comments as we strive to continue to improve and provide truly exceptional care.

There are also customer cards located in all of our waiting rooms, and we encourage you to provide feedback about your care and service. Click here to learn more about quality and safety at SJRMC, and review our Quality Report Cards.

Plymouth Campus

A customer service representative will check on all inpatients and their families. This is an excellent opportunity to voice any concerns or needs. Should you need assistance, call Administration at 574-948-5000 and your concern will be addressed.

Saint Joseph Regional Medical Center  |  5215 Holy Cross Parkway, Mishawaka, IN 46545  |  574-335-5000

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