SJHS has made a commitment to providing a Just Culture environment for all associates. Just Culture is a nationally recognized program with an emphasis on patient safety. This type of environment refers to our efforts as an organization to be "just" - or fair - with all our associates. The lessons of Just Culture are applicable to every walk of life. It is a set of ideas that influence how we respond to the fallibility of our fellow human beings. In a Just Culture model, we address three behaviors:
- Human error. The slip or lapse that we do not intend. This provides an opportunity to console.
- At-risk behavior. The choice we make where the risk or harm is unjustifiably increased. This provides an opportunity to coach.
- Reckless behavior. The choice to knowingly take a substantial and unjustifiable risk.
This provides an opportunity to correct.
Just Culture is more than a concept; it is a commitment that SJHS makes to you and all of our associates for the time when things do not go as planned.
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